iDream App Support

Frequently Asked Questions

Getting Started

How do I create an account? Download iDream Pro, open the app, and follow the onboarding steps. You can start with an anonymous account (no email required) or register with your email address for cross-device sync and account recovery.

Does iDream Pro work offline? Yes. You can record, view, and edit dreams entirely offline. Your journal syncs to the cloud automatically whenever you have a connection — no manual action required.

What is the recovery passphrase? During onboarding you are asked to create a recovery passphrase. This is the key used to protect your encrypted data. We cannot reset or recover it for you — it is never sent to our servers. Keep it somewhere safe (a password manager, written down and stored securely). Without it, you will be unable to access your data on a new device if you are logged out.

What is a rescue code? A rescue code is an optional second recovery method. If you generate one, store it offline (e.g. print it or write it down). It works independently of your passphrase, so you can recover your account if you forget your passphrase — and vice versa. You can generate or regenerate a rescue code at any time from Settings → Account & Security → Recovery.

Privacy & Encryption

Can iDream Pro read my dreams? No. All dream entries, voice recordings, and AI interpretations are encrypted on your device before being uploaded. We only ever see encrypted data — not the content of your journal.

What happens when I request an AI interpretation? When you tap “Interpret dream”, the text of that single dream is sent to our AI service (Google Gemini) for interpretation. No other entries are shared. This is the only moment plaintext dream content leaves your device. See our Privacy Policy for full details.

Is my data sold to third parties? Never. Digital Movement Limited does not sell or share your personal data with advertisers or data brokers.

Subscriptions & Credits

What is iDream Pro (subscription)? iDream Pro is the premium tier that removes ads and unlocks unlimited AI interpretations. It is available as a monthly or annual subscription managed through the App Store (iOS) or Google Play (Android).

How do credits work? Free-tier users can purchase AI interpretation credits individually. Credits are consumed when you request a dream interpretation. You can check your balance in Settings → Credits.

How do I cancel my subscription? Subscriptions are managed through the App Store or Google Play — not directly in the app.

  • iOS: Settings → [your name] → Subscriptions → iDream Pro → Cancel.
  • Android: Google Play → Menu → Subscriptions → iDream Pro → Cancel.

I was charged but didn’t receive my credits / subscription didn’t activate. Please wait a few minutes and restart the app — purchases occasionally take a moment to propagate. If the issue persists, contact us at support@digitalmovement.co.uk with your order confirmation and we’ll resolve it promptly.

Account & Data

How do I delete my account? Go to Settings → Account → Delete Account. This permanently deletes all your data from our servers. Because your journal is end-to-end encrypted, deleted data cannot be recovered by anyone, including us.

Can I export my dreams? Yes. Go to Settings → Export to download a plaintext CSV of all your dream entries and AI interpretations.

How do I transfer my journal to a new phone? Sign in with your existing account credentials on the new device, then enter your recovery passphrase (or rescue code) when prompted. Your encrypted journal will sync automatically.

I forgot my recovery passphrase. What can I do? If you still have your rescue code, you can use that to restore access — go to Settings → Account & Security → Recover with rescue code. If you have lost both your recovery passphrase and your rescue code, and no longer have access to any device with the app installed, your encrypted data cannot be recovered. This is a deliberate privacy design. If you wish to start fresh, you can delete your account and create a new one.

Troubleshooting

The app is not syncing. Check your internet connection, then pull down to refresh on the dream list. If sync still fails, sign out and back in. Persistent issues? Email us at support@digitalmovement.co.uk.

Voice recordings are not playing back. Make sure you have granted microphone permissions to iDream Pro in your device settings. Recordings are encrypted and decrypted on the fly — if playback stalls, force-close and reopen the app.

AI interpretations are not working. AI features require an internet connection and either available credits or an active Pro subscription. Check Settings → Credits and your subscription status.

The dream meanings dictionary isn’t loading. Go to Settings → Dream Meanings → Refresh Meanings to force a fresh download. The dictionary requires an internet connection for initial setup.

Contact Us

Our small team is here to help.

Topic Email
General support & billing
support@digitalmovement.co.uk
Privacy & GDPR requests
privacy@digitalmovement.co.uk
Security vulnerability reports
security@digitalmovement.co.uk

We aim to respond within 2 business days. iDream Pro is operated by Digital Movement Limited, United Kingdom.

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